Terms of Service

1. Who we are

InboxAI is operated by Locryn Thomas trading as InboxAI · 69 St Johns Street, Hayle, Cornwall TR27 4LN. By using InboxAI you agree to these terms. If you do not agree, please do not use the service.

2. The service

InboxAI provides an AI-powered chat widget that you embed on your website. The widget answers visitor enquiries using content you provide in your Knowledge Base. We provide the platform; you are responsible for the accuracy and legality of the content you supply.

3. Accounts and eligibility

You must be at least 18 years old and have the authority to enter into these terms on behalf of your business. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

4. Acceptable use

You must not use InboxAI to:

• Provide false, misleading, or deceptive information to your customers
• Engage in any unlawful activity or facilitate illegal acts
• Collect sensitive personal data (e.g. payment card numbers) through the chat widget
• Harass, abuse, or harm any person
• Attempt to reverse-engineer, scrape, or disrupt the platform

5. Subscription and billing

Paid plans are billed monthly in advance via Stripe. You may cancel at any time from your billing dashboard; cancellation takes effect at the end of your current billing period. We do not offer refunds for partial months. We reserve the right to change pricing with 30 days' notice.

6. Intellectual property

The InboxAI platform, including its software, design, and branding, belongs to Locryn Thomas trading as InboxAI. You retain ownership of all content you upload to your Knowledge Base. By uploading content you grant us a licence to process and display it for the purpose of operating the service.

7. Limitation of liability

InboxAI is provided "as is". We do not warrant that the service will be error-free or uninterrupted. To the maximum extent permitted by law, our total liability to you for any claim arising out of these terms is limited to the fees you paid in the three months before the claim arose. We are not liable for indirect, consequential, or special losses.

8. Termination

We may suspend or terminate your account if you breach these terms, fail to pay, or if we decide to discontinue the service (with 30 days' notice in the latter case). On termination you may request an export of your data within 30 days.

9. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of InboxAI after that date constitutes acceptance of the new terms.

11. Contact

Questions about these terms? Email us at support@inboxai.direct.